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Requesting Electronic Proof of Payment (Comprobante Electrónico de Pago or "CEP")
Requesting Electronic Proof of Payment (Comprobante Electrónico de Pago or "CEP")

How to request a CEP document for your payment

bridge21 Support avatar
Written by bridge21 Support
Updated over a year ago

bridge21 provides "Electronic Proof of Payment" for its transactions as a free service. To request the CEP document for a specific payment to Mexico, chat with us on the website or email us at [email protected].

Mexico’s Interbank Electronic Payment System (or SPEI®) offers a “Electronic Proof of Payment” which can provide security when sending large sums of money to Mexico. The Electronic Proof of Payment is a legally binding document that proves money was delivered to the receiving bank account through Mexico’s Central Bank. This feature is not offered by most payment providers, but is offered as a free service to clients of bridge21.

SPEI® allows bank account holders in Mexico to make real-time electronic payments via a bank, the Internet, or mobile banking directly into any other bank account in Mexico. SPEI® operates 24/7/365 and transactions are generally free. All banks in Mexico are connected to the SPEI® through Banco de México.

Every SPEI transaction has a tracking key or “Clave de rastreo” associated with it, issued by Banco de México. Senders with direct access to SPEI can download an Electronic Proof of Payment document several minutes after the payment is completed using this tracking key and transaction information at the Banxico website here.

Information needed to retrieve an Electronic Proof of Payment document:

  1. Fecha en la que realizó el pago (date of transaction)

  2. Criterio de búsqueda (Reference number or tracking key)

  3. Institución emisora del pago (sending bank)

  4. Institución receptora del pago (receiving bank)

  5. Cuenta Beneficiaria (CLABE/CLAVE or mobile phone number)

  6. Monto del pago (payment amount)

In the event that the receiving bank does not credit the funds in a timely manner, the sender can provide this Electronic Proof of Payment document to the recipient. The recipient can provide the document to their bank and demand they credit the funds.

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