bridge21

bridge21 Support

Stephy Miehle

William Madden

Frequently-asked questions and help articles

bridge21 FAQ

About bridge21

You can apply for an account on our Services page.

How do I create an account?

An in-depth guide to business account services.

A Guide to Business Accounts

Account Creation

How quickly can you make payments?

An in-depth guide to US domestic wire settlement times and US banking days.

How long do US domestic wires take to settle?

This article explains the amount of USD you may send to Mexico.

How much money can I send?

Sending Money

This article describes the payout options in Mexico: CLABE, debit card, mobile phone number.

What are the payout options in Mexico?

Help finding the CLABE bank account number for banks in Mexico

How do I get the CLABE number for the bank account in Mexico?

What information do I need to provide about my recipient?

Can I send money to myself?

Receiving Money

What is the transaction fee?

Fees

We cannot accept US Domestic Wires from these Neo-Banks in the US.

List of non-supported banks for US Domestic Wires

What are banking hours and banking days?

How to change your US bank or credit union account.

How do I change my bank account?

Banking

How to request a CEP document for your payment

Requesting Electronic Proof of Payment (Comprobante Electrónico de Pago or "CEP")

If you have a US Bank account, you can donate to these Mexican charities...

How can I try out bridge21?

bridge21 sends money from the US to Mexico.

Supported countries: Do you send to...?

Digital currency exchange is not offered at this time.

Can I buy and sell digital currencies with bridge21?

Links to our terms of use and privacy policy

What are your terms of service and privacy policy?

US states supported by bridge21 and general regulatory information

Which US states do you support?

Additional Information

Find answers and get help from Intercom Support and Community Experts

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