bridge21

bridge21 Support

Stephy Miehle

William Madden

Frequently-asked questions and help articles

bridge21 FAQ

About bridge21

You can apply for an account on our Services page.

How do I create an account?

An in-depth guide to business account services.

A Guide to Business Accounts

Account Creation

How quickly can you make payments?

An in-depth guide to US domestic wire settlement times and US banking days.

How long do US domestic wires take to settle?

This article explains the amount of USD you may send to Mexico.

How much money can I send?

Sending Money

This article describes the payout options in Mexico: CLABE, debit card, mobile phone number.

What are the payout options in Mexico?

Help finding the CLABE bank account number for banks in Mexico

How do I get the CLABE number for the bank account in Mexico?

What information do I need to provide about my recipient?

Can I send money to myself?

Receiving Money

What is the transaction fee?

Fees

What are banking hours and banking days?

How to change your US bank or credit union account.

How do I change my bank account?

Banking

If you have a US Bank account, you can donate to these Mexican charities...

How can I try out bridge21?

How to request a CEP document for your payment

Requesting Electronic Proof of Payment (Comprobante Electrónico de Pago or "CEP")

bridge21 sends money from the US to Mexico.

Supported countries: Do you send to...?

Digital currency exchange is not offered at this time.

Can I buy and sell digital currencies with bridge21?

Links to our terms of use and privacy policy

What are your terms of service and privacy policy?

US states supported by bridge21 and general regulatory information

Which US states do you support?

Additional Information

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.